Frequently Ask Questions
Frequently Asked Questions (FAQ)
Welcome to the ShopShak FAQ page! Below, you'll find answers to some of the most common questions about shopping with us. If you need further assistance, feel free to contact us at [Insert Contact Email].
Ordering & Payment
1. How do I place an order?
Simply browse our store, add your desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information to complete your purchase.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.
3. Can I modify or cancel my order after placing it?
We process orders quickly, so modifications or cancellations may not always be possible. If you need to make changes, please contact us immediately at [Insert Contact Email].
4. Can I apply multiple discount codes to one order?
No, only one discount code can be applied per order unless stated otherwise in the promotion.
Shipping & Delivery
5. How long does shipping take?
- Canada & U.S.: 7-14 business days
- International: 14-31 business days
Shipping times may vary based on your location, customs processing, and carrier delays.
6. How can I track my order?
You can check your tracking information on our Track Your Order page. Once your order is shipped, tracking details will be uploaded as soon as possible.
7. Do you ship internationally?
Yes! We offer international shipping. Shipping times and costs vary by destination.
8. Are customs fees included in my order total?
No, international orders may be subject to customs duties, taxes, and import fees based on your country’s regulations. These are the responsibility of the customer.
9. What if my package is lost or delayed?
If your order is delayed beyond the estimated timeframe, please contact us at [Insert Contact Email]. If your package is confirmed lost, we will assist you in resolving the issue.
Returns & Refunds
10. What is your return policy?
We accept returns within 30 days after delivery. Items must be in their original condition with tags and packaging intact. To request a return, please contact us at [Insert Contact Email].
11. How do I request a refund?
If you are eligible for a refund, we will process it once we receive and inspect the returned item. Refunds will be issued to your original payment method.
12. What if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with photos of the issue, and we will assist you with a replacement or refund.
13. Do you offer exchanges?
At this time, we do not offer direct exchanges. If you need a different item, you can return the original item and place a new order.
Account & Support
14. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster checkout experience.
15. How do I contact customer support?
You can reach us via email at [Insert Contact Email] or through our Contact Us page. Our support team will get back to you as soon as possible.
16. Do you offer discounts or promotions?
Yes! We regularly run promotions and special offers. Subscribe to our newsletter to stay updated on the latest deals.
17. How do I use a discount code?
Enter the discount code at checkout in the designated promo code box. If valid, the discount will be applied to your order total.
18. What if I entered the wrong shipping address?
If you realize you've entered the wrong shipping address, please contact us immediately at [Insert Contact Email]. If your order has already shipped, we won’t be able to change the address.